QuickBits: It’s brutal out there

If you keep hitting at something long enough and hard enough you will eventually knock it down. That was a military tactic in the middle ages when they used battering rams to knock down castles and fortresses. And it’s a hacker tactic used these days to break...

QuickBits: What should I say?

Calling your existing customers every so often to stay in touch just isn’t practical. The next best thing? Send emails. Sure, you get lots of emails and delete most of them, so it’s easy to think that they won’t work when you want to promote your business. But in...

QuickBits: Are you talking to me?

If I called you on the phone I would, well, just talk to you. I wouldn’t think about how to structure my sentences or my paragraphs. I wouldn’t try to sound official or use broad generalities to impress you with my knowledge. I’d just talk to you. And that’s what you...